The Patient Bill of Rights
Mile Bluff Medical Center is committed to providing compassionate and progressive
care, improving the health and wellness of the community, and going beyond
expectations in healthcare today and always. To do this, we want our patients
to know that they have certain rights. The following list highlights some
of the rights patients have, but it is not intended to be all-inclusive.
Every patient has the right:
- To considerate and respectful care
- To be treated with dignity.
- To privacy and confidentiality concerning their medical care and records.
- To a clear and understandable explanation of the nature of his or her illness,
treatment plan, alternatives and prognosis.
- To participate in the planning of his or her care.
- To make choices and decisions prior to and during the course of treatment.
- To information, necessary to give informed consent prior to a procedure
- To refuse medical treatment and be informed of the medical consequences.
- To change physician or healthcare provider if one is available.
- To coordination and continuity of care.
- To have an advanced directive concerning future treatment or designation
of a surrogate decision maker.
- To receive, upon request, a copy of his or her medical record.
- To receive, upon request, information about fees or charges, and explanation
of billing and the consequences of failing to pay a bill.
- To express a complaint or concern, and have them addressed promptly.
At Mile Bluff Medical Center we believe that to achieve the highest level
healthcare satisfaction, patients and providers need to work together.
To do this, patients also have certain responsibilities.
Patients have a responsibility to:
- Provide up-to-date, accurate information about his or her health to members
of Mile Bluff's healthcare team.
- Ask questions and ask for clarification in order to ensure he or she understands
the prescribed treatment plans and medical condition.
- Follow the treatment recommended by the medical team.
- Be considerate of other patient's rights and privacy.
- Meet the financial obligations to the medical facility.