Quality & Safety
Below are just some of the steps employees at Mile Bluff Medical Center
take in order to ensure patient safety.
Using two patient identifiers - This is done by checking a patient's arm band whenever a lab sample
is collected, medication is given, blood is transfused, or surgery is
Avoiding the use of abbreviations that may be confusing - When writing prescriptions or notes on a patient's chart, abbreviations
are not used. This helps ensure accurate translation by those reading
the chart or other documents.
Labeling a patient's medication - Medications are labeled with a patient's name and identification
number to ensure that the correct person receives the medication.
Quickly calling a patient's healthcare provider - Employees are sure to discuss test results with a patient's healthcare
provider in order to determine the best course of treatment.
Practicing proper hand hygiene - Employees use soap and water or alcohol-based gel to reduce the risk
of spreading infection to patients.
Avoiding the cause of drug-resistant infections - Employees make sure that no inappropriate medications are used to treat
a patient's condition.
Preventing infections of central lines, catheters and surgical wounds - Employees use proper sterilization and cleaning techniques to reduce
the development of infections.
Ensuring a patient's privacy - Employees follow HIPAA laws and take precautionary steps to protect
your personal health information.
Using latex-free products when possible - When they are available, employees use latex-free products to help keep
a patient from developing an allergy or allergic reaction to latex.
Comparing a patient's home medications to each medication ordered - Employees review a patient's medications to make sure that what
a patient receives while in the hospital is right for the patient. Patients
are provided with an up-to-date list of medications when they return home.
Helping patients find assistance - If a patient needs further assistance, employees will help connect patients
with additional resources.
Using safety devices - To reduce the risk of accidental exposure to blood from needles and
other sharps, employees are "Sharps Smart" and dispose of items properly.
Encouraging patients to ask healthcare providers and nursing staff questions - To increase a patient's understanding of the care and treatment
that is being received, the patient is encouraged to ask employees for
If you would like to talk to someone about your experience at Mile Bluff,
you are encouraged to:
- Speak with your nurse or healthcare provider directly
- Ask to speak with the charge nurse or director of the department
- Contact the Director of Quality Improvement
- Share your comments if you receive a patient satisfaction survey in the mail
- Ask to speak to a member of the executive team or administration
- Contact the Wisconsin Division of Quality Assurance at 800-642-6552
Contact the Joint Commission at 800-944-6610 or