Quality & Safety

Quality & Safety

Below are just some of the steps employees at Mile Bluff Medical Center take in order to ensure patient safety.

  • Using two patient identifiers - This is done by checking a patient's arm band whenever a lab sample is collected, medication is given, blood is transfused, or surgery is performed.
  • Avoiding the use of abbreviations that may be confusing - When writing prescriptions or notes on a patient's chart, abbreviations are not used. This helps ensure accurate translation by those reading the chart or other documents.
  • Labeling a patient's medication - Medications are labeled with a patient's name and identification number to ensure that the correct person receives the medication.
  • Quickly calling a patient's healthcare provider - Employees are sure to discuss test results with a patient's healthcare provider in order to determine the best course of treatment.
  • Practicing proper hand hygiene - Employees use soap and water or alcohol-based gel to reduce the risk of spreading infection to patients.
  • Avoiding the cause of drug-resistant infections - Employees make sure that no inappropriate medications are used to treat a patient's condition.
  • Preventing infections of central lines, catheters and surgical wounds - Employees use proper sterilization and cleaning techniques to reduce the development of infections.
  • Ensuring a patient's privacy - Employees follow HIPAA laws and take precautionary steps to protect your personal health information.
  • Using latex-free products when possible - When they are available, employees use latex-free products to help keep a patient from developing an allergy or allergic reaction to latex.
  • Comparing a patient's home medications to each medication ordered - Employees review a patient's medications to make sure that what a patient receives while in the hospital is right for the patient. Patients are provided with an up-to-date list of medications when they return home.
  • Helping patients find assistance - If a patient needs further assistance, employees will help connect patients with additional resources.
  • Using safety devices - To reduce the risk of accidental exposure to blood from needles and other sharps, employees are "Sharps Smart" and dispose of items properly.
  • Encouraging patients to ask healthcare providers and nursing staff questions - To increase a patient's understanding of the care and treatment that is being received, the patient is encouraged to ask employees for further information.

If you would like to talk to someone about your experience at Mile Bluff, you are encouraged to:

  • Speak with your nurse or healthcare provider directly
  • Ask to speak with the charge nurse or director of the department
  • Contact the Director of Quality Improvement
  • Share your comments if you receive a patient satisfaction survey in the mail
  • Ask to speak to a member of the executive team or administration
  • Contact the Wisconsin Division of Quality Assurance at 800-642-6552
  • Contact the Joint Commission at 800-944-6610 or www.jointcommission.org