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Billing Information

Patient Billing FAQs

Understanding Your Bill at Mile Bluff Medical Center

Mile Bluff Medical Center utilizes two separate billing offices: the hospital division and the clinic division. The hospital division files your claims for hospital inpatient and outpatient services (i.e. rehabilitation, audiology, etc.), laboratory services, and radiology services provided at any Mile Bluff facility. The clinic division files claims for professional services provided at any Mile Bluff facility.

Visiting Specialist Bills

Mile Bluff Medical Center works with many visiting specialists and outside resources to provide the best care for patients locally. This could possibly result in additional billings from those other providers. For example, if you have an appointment at the UW Health Specialty Clinic located at Mile Bluff Clinic in Mauston, you will also receive a bill from UW Health.

Insurance Assistance

If you provide Mile Bluff with accurate information, your medical claims will be filed to Medicare, Wisconsin Medicaid and commercial insurances. The insurance market is constantly changing, so you are encouraged to read your coverage policy and check with you insurance company to confirm that Mile Bluff Medical Center is within your network. Mile Bluff's experts are always happy to serve you, but receiving care within your network will be to your financial advantage.

Any balance left after your insurance company processes the bill, is your responsibility to pay.

Frequently Asked Questions

Click below to read some frequently asked questions and answers that will help you understand Mile Bluff's billing process.

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Is my insurance plan accepted at Mile Bluff?

Mile Bluff accepts most major insurance plans, including, but not limited to:

  • Quartz
  • Anthem Blue Cross Blue Shield
  • United Healthcare
  • Dean Health Plans
  • Security Health Plans
  • WEA
  • Group Health Cooperative of South Central Wisconsin

If you are new to Mile Bluff, or have a new insurance provider, you are encouraged to call any of our clinic locations to ask about your specific insurance plan before making an appointment.​ Some insurance carriers may apply restrictions to coverage.

Can I find out how much a medical service will cost?

View our online Chargemaster document to see the potential cost of the services you receive at Mile Bluff. If you have additional questions about the charges you may incur, you may call the hospital division business office at 608-847-6161 or the clinic division business office at 608-847-5000, to ask to speak with a patient accounts representative. He/she can provide you with a price range estimate. While it is possible to estimate these services, it is not possible to precisely quote the cost until the medical service has been provided.

We also encourage you to speak with your insurance company to see what costs will be covered by your benefits package.

What do I need to pay for at my appointment?

You are asked to come prepared to pay for all known patient expenses, such as co-payments, deductibles, coinsurance or non-covered amounts. If you are not able to pay in full at the time of service, a patient representative can help you work out a reasonable payment plan.

How can I be sure my health plan will pay my bill?

Mile Bluff's billing offices will make every reasonable effort to work with your insurance company to obtain payment for your services. However, every policy is different. It is your responsibility to understand what your policy coverage is, where your network providers are, and whether your insurance company requires pre-authorization for any service. If Mile Bluff is unable to obtain payment from your insurance company, you will be billed for the remaining balance.

What if I cannot pay my bill in full after insurance processes my claim?

Normally, payment of your bill is due within 15 days of the patient balance appearing on your statement. However, Mile Bluff's staff can work with you to arrange a reasonable payment plan.

What if I do not have health insurance?

If you are unable to pay your balance in full, the staff can work with you to arrange a reasonable payment plan. Mile Bluff also offers several financial assistance programs - including the Community Care and Sliding Fee Scale programs - to qualifying individuals. These can help you meet your financial obligations.

For more information, contact the hospital billing division at 608-847-1871 or the clinic billing division office at 608-847-9796. You can also ask to talk with a patient account representative when you are at a Mile Bluff facility.

Is the call I received from an 866 number actually about my bill, or is this a scam?

Mile Bluff Medical Center does utilize a service that provides you with reminders about bills, and helps you set up and monitor payment plans. This is not a collections agency, and it is not a scam. The phone number associated with this service is an 866- number.

In the past, there have been scams that have targeted Mile Bluff patients by posing as the medical center's billing department, so it is always best to keep your credit card, checking account, and Social Security numbers to yourself. Don't share them with callers you don't know.