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GEM Program

"Going the Extra Mile" for Patients

Mile Bluff is committed to providing compassionate and progressive care. Whether it be your primary care provider, the nurse who takes your vitals, the lab worker who draws your blood, the receptionist who greets you, the food service worker who delivers your dinner, or the housekeeper who cleans your room, all are committed to providing you with exceptional care. No matter your reason for visiting, the staff at Mile Bluff wants to make sure that your experience is above and beyond your expectations.

To help recognize employees who provide these great experiences for patients, a new program has been implemented - Going the Extra Mile (GEM). This program allows patients, residents and visitors to recognize any staff member who went above and beyond in his/her interactions and care.

Please take the time to review us online and share your experiences with us. When you review, please name the employees who went the the 'extra mile' while providing you with care. They will get the recognition they deserve.

If you are in any of the Mile Bluff facilities, you can fill out a GEM card found in the lobby areas. You can place completed cards in the GEM boxes that are located by the exits, or give the cards to a receptionist on your way out.

Another way for you to recognize a staff member for going the extra mile is to fill out a survey if you receive one in the mail. Be sure to mention any staff members by name who went out of their way to make your visit a positive experience.

All GEM cards and positive comments from the surveys that include employee names, are shared with the staff members who are being recognized. Your feedback helps the Mile Bluff team continue to provide you with exceptional care.