COVID-19 UPDATE: Mile Bluff is monitoring the situation and is prepared to respond. Learn more.

COVID-19 Visitor Restrictions

COVID-19 Response: Visitor Restrictions

Updated: 5/21/2020 at 6:00 pm

Nursing Homes

As part of its COVID-19/Coronavirus preparedness efforts, Centers for Medicare and Medicaid Services and the State of Wisconsin, is requiring all Wisconsin skilled nursing facilities to no longer accept visitors.

Due to CMS regulations, Fair View and Crest View nursing & rehabilitation centers cannot have visitors.
Even with the lifting of the Safer at Home order, these restrictions still apply. This mandate is set by the Centers for Medicare & Medicaid Services (CMS), which is different from other businesses and groups.

If you feel it is medically-necessary for you to visit a resident, please call Fair View at 608-847-1290 or Crest View at 608-562-3667. Doors are locked, and you will be screened before being allowed to enter the facility.

To protect the health of the residents in our facility, during this time:

  • Residents cannot be picked up for family functions or public outings.
  • Unless medically-necessary, residents cannot leave our facility for appointments.
  • No visitors under the age of 18 are allowed in our facilities.

If you have a loved one in the nursing home, there are a few ways that you can still communicate with them. Send an eCard, use FaceTime or other mobile media to contact your resident, or send your resident extra cards in the mail. Contact the Recreation and Activity Departments at Crest View (608-562-3667) or Fair View (608-847-1290) to make arrangements for your resident.

Please note, Crest View has been experiencing internet connection issues which may limit the ability to video chat with residents. However, other means of communication are available and Crest View's Recreation and Activity department will assist you in making other arrangements if needed.

These temporary restrictions/limitations are meant to protect the health of our residents and to prevent the spread of COVID-19. We appreciate your cooperation as we care for our residents.

Medical Center, Emergency/Urgent Care Department & Clinics

As a preventative measure, Mile Bluff is limiting patient visitations at the medical center and clinics to keep the risk of infection low, and to help slow the spread of COVID-19.

  • All patients and visitors are required to wear a mask while in our facilities.
  • Hospital patients are limited to one healthy visitor over the age of 18. That same visitor is the only person able to visit the patient throughout his/her hospital stay.
  • Hospital patients with a confirmed or suspected case of COVID-19 cannot have visitors.
    If the patient is a minor or an individual who needs a caregiver to speak on his/her behalf, one healthy visitor over the age of 18 is allowed.
  • Everyone wishing to enter any of our facilities will be screened for fever and symptoms of respiratory illness. Those who have symptoms will be asked not to enter, even if they have an appointment. They will be provided with recommendations for their situation.
  • All patients and visitors are encouraged to wear a mask for the safety of others.
  • Entrance to the Mauston campus will be secured and limited. The public can enter through the main clinic door, the Emergency/Urgent Care entrance, the main door to the medical center and the courtesy entrance of the hospital. Visitors will be screened.
  • If you need a support person or transportation to an appointment or surgery, we ask that you limit it to 1 healthy person over the age of 18. It is encouraged for these individuals to wait in the vehicle during the appointment, if able.
  • Parents, do not bring your children to appointments that are not theirs.
  • Do not visit if you have, or have been exposed to anyone who has, fever over 100.4 F, cough or shortness of breath, body aches and/or headache, nausea, vomiting or diarrhea.
  • Do not visit if you have been exposed to someone receiving medical care for seasonal influenza in the past 7 days.
  • All group classes/gatherings are canceled until further notice.
  • All questions about bills, insurance/coverage, financial assistance, etc. will be handled over the phone to limit non-essential face-to-face exposure. For clinic billing, call 608-847-5000 and follow the prompts. For hospital, surgery and outpatient billing, call 608-847-6161 and follow the prompts.

We are an organization known for safety and we take that responsibility very seriously. As our response to COVID-19 continues to evolve, we will continue to follow the recommendations outlined by the CDC.