COVID-19 Response: Visitor Restrictions

We are an organization known for safety, and we take that responsibility very seriously. As our response to COVID-19 evolves, we will continue to follow the recommendations outlined by the CDC.

Nursing Homes

Visitors are welcome to both Fair View and Crest View nursing and rehabilitation centers. Upon arrival, you will be screened before entering. Face masks are required to be worn throughout the duration of your visit.

If at any time, there is a positive case of COVID-19 detected in a resident or staff member, visitation will be put on hold. Further testing will be conducted, and visitation will once again be open when the virus is found to no longer be in the building.

If you are not able to visit, there are a few additional ways that you can communicate with your loved ones. Send an eCard, use FaceTime or other mobile media to contact your resident, or send your resident extra cards in the mail. Contact the Recreation and Activity Departments to make arrangements for your resident.

These temporary restrictions/limitations are meant to protect the health of our residents and to prevent the spread of COVID-19. We appreciate your cooperation as we care for our residents.

Call Fair View at 608-847-1290 or Crest View at 608-562-3667

Medical Center, Emergency/Urgent Care Department & Clinics

As a preventative measure, Mile Bluff is limiting patient visitations at the medical center and clinics to keep the risk of infection low, and to help slow the spread of COVID-19.

• Patients and support people who are here for an appointment, are required to wear a mask while in our facilities.
• All hospital visitors are to wear a mask at all times.
• Hospital patients are to wear a mask at all times when they have a visitor and when staff enters the room.
• Hospital patients can receive visits from the clergy, and can have one healthy visitor over the age of 18 visit throughout the duration of the hospital stay.
• Hospital patients with a confirmed or suspected case of COVID-19 cannot have indoor visitors. Window visits from clergy and loved ones may be coordinated.
  If the patient is a minor or an individual who needs a caregiver to speak on his/her behalf, one healthy visitor over the age of 18 is allowed.
• Everyone wishing to enter any of our facilities will be screened for fever and symptoms of respiratory illness. Those who have symptoms will be asked not to enter, even if they have an appointment. They will be provided with recommendations for their situation.
• Entrance to the Mauston campus will be secured and limited. The public can enter through the main clinic door, the Emergency/Urgent Care entrance, the main door to the medical center and the courtesy entrance of the hospital. Visitors will be screened.
• If you need a support person or transportation to an appointment or surgery, we ask that you limit it to 1 healthy person over the age of 18. It is encouraged for these individuals to wait in the vehicle during the appointment, if able.
• Parents, do not bring your children to appointments that are not theirs.
• Do not visit if you have, or have been exposed to anyone who has, fever over 100.4 F, cough or shortness of breath, body aches and/or headache, nausea, vomiting or diarrhea.
• All questions about bills, insurance/coverage, financial assistance, etc. will be handled over the phone to limit non-essential face-to-face exposure. For clinic billing, call 608-847-5000 and follow the prompts. For hospital, surgery and outpatient billing, call 608-847-6161 and follow the prompts.