Primary care, urgent care, emergency care - know how to choose what's needed

It is very important to establish a relationship with a primary care provider - someone you visit regularly for routine appointments and illnesses. There are times, however, when you need immediate medical attention and the clinic is closed, or the situation is serious enough to require emergency care. These are the times you should visit Mile Bluff’s Urgent Care and Emergency Care departments.

Urgent care
Urgent care is available evenings, weekends and holidays, when Mile Bluff’s clinics are closed. You should visit urgent care if you are experiencing illnesses and injuries that require immediate attention, but are not life-threatening.

In urgent care, treatment is provided by an excellent team of physician assistants, nurse practitioners, nurses and various other healthcare personnel.

Emergency care
Mile Bluff’s emergency care is available 24 hours a day. Visit the emergency department for life-threatening situations such as severe illness, serious injury, and any sudden change in a your health condition that requires immediate intervention.

There is a staff physician on-site to provide expert care, along with a great team of other medical providers. It’s this exceptional care that has earned Mile Bluff’s Emergency Department classification as a Level III Trauma Center. This means that the department has met rigorous criteria set by the American College of Surgeons, which serves as proof of the team’s ability to treat traumatic injuries at a higher level than some neighboring facilities.

A Level III Trauma Center provides care for serious injuries, and makes use of superior medical research to offer patients comprehensive, well-rounded care.

What about the wait?
When it’s you, your child or a loved one who is sick or in pain, waiting to be treated is not an easy thing to do. There are times you may come for care, and not be seen immediately. It is not because the other patients being seen ahead of you are more important than you are; it may very well be that the department is busy and that there are other patients who are dealing with situations that are more life-threatening.

In urgent care, patients are seen in the order that they arrive. However, urgent care and emergency care share a waiting room. Emergency patients are seen in the order of the severity of their conditions. This could mean that some emergency patients may come after urgent care patients, and yet be taken back to treatment before those who have been waiting for urgent care. We appreciate your understanding and patience in these times.

Seek emergency care for:

  • broken bones
  • chest pains or pressure
  • difficulty breathing
  • head trauma/injuries
  • major injuries/accidents
  • severe abdominal pain
  • stroke
  • sudden dizziness
  • trouble seeing
  • uncontrollable bleeding
  • dehydration
  • pregnancy complications

Seek urgent care for:

  • coughs, congestion, sore throats
  • deep bruises and cuts
  • diarrhea
  • ear infections
  • fevers and flu symptoms
  • insect bites and rashes
  • asthma attacks
  • scrapes, sprains and strains
  • upper respiratory infections